How to Set Operating Hours in Chattrik

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Configuring operating hours in Chattrik ensures that your chat widget reflects your team’s availability accurately. You can set account-wide schedules or customize availability by department. Options include defining daily or weekend hours, displaying schedules on offline and pre-chat forms, and resetting to defaults when needed. This feature helps businesses maintain professionalism, manage customer expectations, and provide reliable support. With quick tips available, setting up operating hours is simple and effective.

Step 1: Log in to Your Dashboard

Log in to your Chattrik dashboard.
Navigate to Settings and select Account from the menu.

The Chattrik settings menu list panel highlighting the Account option under the drop-down hierarchy.

Step 2: Open Operating Hours Tab

Go to Account → Operating Hours.
This tab helps configure availability for your account and departments.

The Set Up Your Operating Hours configuration dashboard with weekdays set to Closed All Day by default.

Step 3: Configure Account Operating Hours

In the Account section, use the dropdown to choose Daily or Weekend schedules.
Select specific days and set online hours according to your preferences.
Toggle the option to display operating hours on offline and pre-chat forms.

The Online Schedule configuration panel showcasing customized active operational hour timelines for Monday and Tuesday.

Step 4: Configure Department Operating Hours

In the Department section, add customized schedules for individual departments.
You can also choose whether to display operating hours on offline and pre-chat forms.

The Department schedule configuration screen featuring an interactive Add schedule action button.

Step 5: Use Quick Tips for Guidance

On the right side of the screen, you’ll find Quick Tips.
These tips explain how to set account-wide schedules or department-specific schedules for more flexibility.