How to Set Operating Hours in Chattrik

Chattrik’s operating hours feature allows you to set clear schedules for your chat availability, ensuring visitors know when your team is online or offline.

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Configuring operating hours in Chattrik ensures that your chat widget reflects your team’s availability accurately. You can set account-wide schedules or customize availability by department. Options include defining daily or weekend hours, displaying schedules on offline and pre-chat forms, and resetting to defaults when needed. This feature helps businesses maintain professionalism, manage customer expectations, and provide reliable support. With quick tips available, setting up operating hours is simple and effective.

Step 1: Log in to Your Dashboard
  • Log in to your Chattrik dashboard.
  • Navigate to Settings and select Account from the menu.
The Chattrik settings menu list panel highlighting the Account option under the drop-down hierarchy.
Step 2: Open Operating Hours Tab
  • Go to Account → Operating Hours.
  • This tab helps configure availability for your account and departments.
The Set Up Your Operating Hours configuration dashboard with weekdays set to Closed All Day by default.
Step 3: Configure Account Operating Hours
  • In the Account section, use the dropdown to choose Daily or Weekend schedules.
  • Select specific days and set online hours according to your preferences.
  • Toggle the option to display operating hours on offline and pre-chat forms.
The Online Schedule configuration panel showcasing customized active operational hour timelines for Monday and Tuesday.
Step 4: Configure Department Operating Hours
  • In the Department section, add customized schedules for individual departments.
  • You can also choose whether to display operating hours on offline and pre-chat forms.
The Department schedule configuration screen featuring an interactive Add schedule action button.
Step 5: Use Quick Tips for Guidance
  • On the right side of the screen, you’ll find Quick Tips.
  • These tips explain how to set account-wide schedules or department-specific schedules for more flexibility.
A Quick Tips text box detailing the differences between account-wide and department-specific schedules.
Step 6: Save or Reset
  • Click Save Changes to apply your settings.
  • If needed, click Reset Defaults to restore the original configuration.
A configuration panel containing separate operational buttons for Save changes, Revert changes, and Reset to defaults.
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Frequently Asked Questions

Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.

Yes, you can define daily or weekend-specific schedules for more flexible availability.

Yes, you can choose to show operating hours on offline and pre-chat forms.

Absolutely, department-specific schedules allow you to manage availability for different teams independently.

You can use the Reset Defaults option to restore the original settings quickly.

The Quick Tips section provides instant guidance to help you configure schedules correctly.

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