Complete Control, Maximum Efficiency
From setting roles to managing shifts and chat limits, Chattrik gives you all the tools you need to build a responsive and well-coordinated support team.
Personalized Identity
Assign each agent a unique profile with name, role, and display picture for easy recognition.
Role-Based Access
Define permissions and access levels directly from the agent’s profile.
Performance Snapshot
View key metrics like chat count, satisfaction score, and availability history at a glance.
Custom Roles
Assign roles like Admin, Supervisor, or Agent with defined permissions.
Permission Control
Limit access based on roles for better data security.
Task Clarity
Help teams understand responsibilities with clearly defined roles.
Smart Chat Distribution
Automatically route incoming chats to the most suitable agents.
Department-Based Routing
Direct queries to relevant departments based on visitor input.
Workload Balancing
Distribute chats evenly to avoid agent overload and delays.
Live Chat View
Supervisors can observe ongoing chats in real time.
Silent Coaching
Guide agents discreetly without interrupting the customer conversation.
Intervention Control
Jump into conversations when necessary for escalated support.
Capacity Control
Set maximum simultaneous chats per agent to maintain quality.
Automatic Queueing
Excess chats are queued automatically for better flow.
Prevent Burnout
Avoid overloading agents to ensure consistent performance.
Team Segmentation
Group agents into departments like Sales, Support, or Billing.
Targeted Routing
Route chats based on department for specialized assistance.
Performance Insights
Monitor analytics department-wise for better decision-making.
Shift Scheduling
Plan agent shifts in advance to ensure 24/7 coverage.
Availability Planning
Set work hours per agent to maintain operational clarity.
Rotation Management
Easily create recurring or rotating shifts to avoid overlaps.
