What Is Live Visitor Monitoring?
Live Visitor Monitoring gives you a real-time dashboard of everyone currently active on your website, allowing your agents to instantly see how many visitors are online, which pages they’re viewing, how long they’ve spent on each page, what device they’re using, whether they’re new or returning, and even their geographical location. With this immediate visibility into visitor behavior, your team understands customer intent long before a chat begins—making every interaction more informed, timely, and effective.
Visitor
Shows the visitor’s name or identifier along with their live activity status.
Time
Displays how long the visitor has been active on your website.
Current Page
Indicates the exact page the visitor is currently viewing in real time.
Technology
Shows the browser and device the visitor is using to access your site.
Served By
Indicates which agent is currently handling or assigned to the visitor.
Past Chats
Displays how many previous conversations this visitor has had with your team.
Past Visits
Shows the total number of pages the visitor has viewed during their session.
Source URL
Reveals where the visitor came from—such as a campaign link, website, or referral.
Monitor Visitors Through Smart, Dynamic Grouping
Chattrik’s visitor grouping feature lets you monitor traffic from multiple perspectives, making it easier to understand behavior at a glance. You can view visitors by their activity, the page title or URL they’re on, country (detected through IP), serving agent, department, browser, or even the search engine and search terms that led them to your site. These dynamic groups help your team instantly spot patterns, prioritize conversations, and tailor engagement strategies in real time.
High-Traffic Dashboard for Peak Performance
During heavy traffic (5,000+ visitors), Chattrik’s High Load Dashboard keeps things fast by showing only incoming and active chats. Enable it in Settings > Account > Visitor List, and your dashboard will auto-optimize to maintain smooth performance.
Advantages That Elevate Every Interaction
Experience tools that give your team a clear engagement advantage.
Spot High-Intent Visitors Instantly
Quickly identify who’s ready to convert based on their actions and time spent on key pages.
Reach Out at the Perfect Moment
Automatically engage your users with personalized custom actions.
Understand Visitor Behavior in Seconds
See page paths, time spent, and activity patterns to guide better conversations.
Why Live Visitor Monitoring Matters
It helps you spot intent, act faster, and turn real-time insights into meaningful conversations.
You can instantly see:
Frequently Asked Questions
Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.
