Table of Contents
Managing file sharing in Chattrik ensures safe and efficient exchange of documents during chats. By customizing file-sharing preferences, you can decide which file types are allowed, preventing security risks while enabling smooth communication. Supported formats include PDF, PNG, JPEG, GIF, and TXT files, with the option to add more. This feature allows agents and visitors to share relevant information conveniently, while keeping your platform secure and compliant with organizational policies.
Step 1: Log in to Your Dashboard
- Log in to your Chattrik dashboard.
- Navigate to Setting and select Account from the menu.
Step 2: Open File Sending Tab
- Go to Account → File Sending.
- This tab helps you manage file-sharing restrictions for both agents and visitors.
Step 3: Configure File Sharing Settings
- In the File Sending section, configure your preferences for sending and receiving files during chats.
- You can on and off this feature any time.
- Define which file extensions are permitted.
- PDF (.pdf)
- PNG (.png)
- JPEG (.jpg)
- GIF (.gif)
- Text (.txt)
- Additional file types can be added as needed.
Step 4: Save Your Settings
- Once you’ve configured your file sharing preferences, click on Save Changes to apply them.
Frequently Asked Questions
Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.
By default, Chattrik allows PDF, PNG, JPEG, GIF, and TXT file formats for sharing during chats.
Yes, admins can add additional file types in the File Sending settings to meet specific organizational needs.
Yes, the configured file-sharing restrictions apply to both agents and visitors within the chat environment.
The upload will be blocked, and the file will not be shared in the chat.
Yes, admins can update, add, or remove allowed file types anytime by accessing the File Sending section and saving changes.
