With Chattrik’s Operating Hours feature, you decide exactly when your team is available to chat. Ensure your visitors get timely responses during business hours and automated offline messages outside them—boosting satisfaction while keeping your team stress-free.
Chattrik lets you set operating hours in your preferred time zone and define multiple availability ranges within a single day. Whether your team works fixed schedules, split shifts, or rotations, chat availability can be customized to match real working hours. This ensures visitors always connect with your team at the right time, improving engagement and customer satisfaction.
Operating hours are more than just schedules—they ensure your team delivers timely responses, sets clear expectations, and balances customer satisfaction with agent well-being. Here’s why they matter:
Customers get help in, improving satisfaction.
Visitors are never left in the dark—even when your team is offline.
Agents can focus on live chats without being interrupted.
Visitors know exactly when support is available.
Engage visitors at the right time, turning more chats into customers.
Support multiple time zones with flexible operating hour settings.
Every visitor interaction is captured, ensuring follow-ups happen.
Your team can maintain boundaries while keeping customer service consistent.
Our clients love how much time and effort Operating Hours save, making every conversation faster, smoother, and more effective.
Customer Support Manager
Setting operating hours has streamlined our support process—customers always know when we’re available, and our team can focus without interruptions
E-commerce Director
Chattrik’s scheduling feature ensures we never leave a visitor waiting. It’s like having an always-on team without extra staff.
Tech Support Lead
Chattrik’s Operating Hours have made scheduling effortless. Our customers are satisfied, and our team finally has clear boundaries.
SaaS Customer Success Lead
We’ve seen a huge drop in missed chats since implementing operating hours. It keeps our team sane and customers happy
Operations Manager
Automating availability with Chattrik is a game-changer. We provide timely support without worrying about off-hours inquiries
Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.
