What is Shortcut in Chattrik?
Shortcuts are quick-trigger text commands designed to help your team respond to frequent questions instantly and with minimal effort. By enabling agents to insert full, pre-written messages with just a few keystrokes, they dramatically speed up conversations, reduce repetitive typing, and maintain consistent, accurate communication across every interaction. With Shortcuts, your team can stay focused on resolving complex issues while keeping every exchange fast, seamless, and professionally delivered.
How It Works
Setting up Shortcuts is simple, and once they’re ready, sending them is even easier. Delight your customers by providing fast, accurate replies every time, while saving your team valuable time.
- Create Once
- Insert Instantly
- Stay Consistent
Shortcuts make customer support faster, easier, and more consistent.
Shortcut Types and Permissions Overview
You can create up to 15,000 shortcuts in your account, grouped into three types—Personal Department, and Global. Personal shortcuts are created by agents or administrators for individual use, while Department and Global shortcuts are managed by administrators and shared across teams. Shortcut type is selected during creation and can be reassigned later based on permissions. Administrators control who can create or edit shortcuts through Chat roles, using the following permission tiers:
- All Shortcuts: Add and edit personal, department, and global shortcuts.
- Department: Add and edit personal and department shortcuts.
- Personal: Add and edit personal shortcuts only.
- None: No ability to add or edit shortcuts.
Why the Shortcuts Feature is Essential
Boost productivity, accuracy, and customer satisfaction with these key benefits.
Save Time
Reduce repetitive typing and respond to customers instantly.
Consistency
Deliver the same accurate answers across your team.
Boost Efficiency
Handle more chats without compromising quality.
Easy Customization
Personalize messages with customer names or details.
Team Collaboration
Share and update responses across your support team.
Faster Onboarding
New agents get up to speed quickly with ready-made replies.
Reduce Errors
Eliminate typos and misinformation in repeated messages.
Improve Customer Satisfaction
Quick, accurate replies lead to happier customers.
What Our Clients Say
Our clients love how much time and effort Shortcuts save, making every conversation faster, smoother, and more effective.
Sarah Williams
Customer Support Manager
Shortcuts cut our response time in half. Customers are happier, and our team feels more efficient.
James Cameron
Service Excellence Manager
The consistency this feature brings is unmatched. No more missed details or errors.
David Clark
Product Support Supervisor
We handle more chats without increasing staff. Truly a productivity booster!
Emilia Clark
Operations Analyst
Onboarding new support agents became a breeze thanks to ready-made responses.
Emily Sanders
Head of Customer Care
Quick, accurate replies make our support team shine. Our customers notice the difference.
Frequently Asked Questions
Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.
