Dashboard
Chattrik's intuitive dashboard offers a real-time snapshot of your entire live chat ecosystem. From monitoring active conversations and tracking visitor flow to viewing agent availability at a glance, everything you need is presented clearly in one place. The dashboard is fully customizable, allowing you to prioritize the data that mattens most helping you stay informed and make decisions on the fly.
Analytics That Matter Most
Whether you're tracking support quality or agent productivity, Chattrik delivers the reporting tools you need to grow smarter and serve better.
Total & Missed Chats
Track chat volume and identify where responses were missed
Performance Trends
Uncover patterns to continuously improve your support strategy
Engagement Rates
Measure how effectively your team is engaging with visitors
Chat Duration & Quality
Analyze average chat length and satisfaction scores.
Agent Reports
Chattrik gives you a clear window into individual and team performance with dedicated agent reports. Easily review key metrics like average response time, chat load, and availability to evaluate productivity. Identify your top performers, spot potential bottlenecks, and use the insights to coach your team toward better outcomes.
Customer Reports
Unlock deeper customer understanding through Chattrik's visitor analytics. These reports provide valuable data such as user location, device type, browser, visit frequency, and behavior during chats. With this insight, you can tailor your communication strategies and deliver more personalized experiences that drive engagement.
Frequently Asked Questions
Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.
