Features

Features
Chat
Agent & Team Management
Customer Experience & Chat UI
Security
Reports & Analytics
Support
Settings & Controls

Chat

Engage with your visitors in real time using fast, reliable, and intuitive live chat

Triggers

Automate chat engagement with custom rules and conditions.

Visitor profile

View real-time visitor data to personalize conversations.

Chat rating

Let customers rate chats to measure satisfaction.

Real-Time Typing View

See what visitors are typing before they hit send.

Live visitor monitoring

Track visitor behavior and site activity live.

Proactive Chat Invitations

Auto-invite visitors based on their behavior.

File Sharing

Easily send and receive documents and media in chat.

Transcript

Access full chat history for future reference or analysis.

Chat Routing

Automatically direct chats to the right agent or team.

Chat Transfer

Seamlessly transfer active chats between agents.

Pre-Chat Form

Gather visitor info before the chat begins.

Offline Messages

Let users leave messages when agents are unavailable.

Shortcuts

Use saved replies to respond faster and consistently.

Read Receipts

Know when your messages are seen.

Sounds & notifications

Get alerted instantly for new messages.

Agent & Team Management

Easily manage agents, departments, and workflows for better team collaboration

Agent Profile

Manage agent details and monitor performance

Agent routing

Assign roles and permissions to streamline responsibilities

Routing rules

Direct chats to the right agents automatically

Real-Time Agent Tracking

Monitor agent availability and chat activity live.

Chat Supervision

Allow supervisors to view, coach, or join live chats.

Chat Limit

Set the max number of chats an agent can handle at once.

Departments

Group agents by departments for efficient chat routing.

Agent Shift Management

Schedule and manage agent work hours seamlessly.

Customer Experience & Chat UI

Customize your chat interface to match your brand and enhance user experience

Install chat widget

Add Chattrik to your website in just a few clicks.

Post chat view

Add Chattrik to your website in just a few clicks

Eye catcher

Draw attention to your chat with animated prompts

Widget Customization

Tailor the chat widget design to match your brand.

Chat Buttons

Add chat triggers with eye-catching buttons.

Security

Protect your data with advanced security settings, restrictions, and compliance tools

Trusted domains

Restrict widget usage to approved domains only.

Ban customers

Block unwanted users from initiating chats.

Chat Encryption

Secure all chat data with end-to-end encryption.

Credit Card Masking

Hide sensitive card details during chats.

Access Restrictions

Limit platform access based on roles and location.

Data Security

Ensure safe handling and storage of user information.

Reports and Analytics

Track performance and gain actionable insights with real-time dashboards and detailed reports.

Dashboard

Get a live overview of performance and engagement.

Chat Reports

Analyze chat volumes, durations, and feedback scores.

Agent Reports

Track agent performance, response time, and workload.

Customer Reports

Understand visitor behavior, locations, and return rates.

Export Raw Data

Download detailed reports in CSV or Excel for analysis.

Support

Get 24/7 assistance through live chat, email, and a dedicated account manager.

Email Support

Reach out to our team anytime via email.

Live Chat Support

Get instant assistance from our support experts.

Dedicated Account Manager

Receive personalized help and onboarding guidance.

Settings & Controls

Easily manage your account, preferences, and operational settings from one place.

Profile

Manage your account details and personal settings.

Operating Hours

Set when your team is available for chats.

Idle Timeout

Automatically mark agents idle after inactivity.

Subscription and Billing

View and manage your billing plan and invoices.

Frequently Asked Questions

Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.

The Chattrik plan comes with features that include Live Chat, Visitor Monitoring, Analytics, Automation, Team Management, Security, and many more!

With the available Chattrik live chat solution you can get in touch with your visitors in real time, by using the website chat widget to start conversations on your website.

Yes, Chattrik’s live website monitoring software tracks all website visitors that are interacting with your website and you can access additional visitor data to learn more about their behavior.

Using Chattrik to guide your visitor conversations ensures they are never left unattended and instead get transferred to the correct agent with ease thanks to chat routing functionality.

By using a seamless chat transfer process, agents will be able to effortlessly transfer conversations to one another.

In order to monitor the productivity of your support agents you can simply view comprehensive performance reports as well as informative analytics within the dedicated Chattrik dashboards.

The Chattrik widget is entirely customizable, so you are able to match it with your brand, or your clients’ brands and the existing website aesthetic.

Our agents and their clients have the ability to share file(s) during a chat.

We take all the security precautions so that our clients’ customers remain as safe and secure as possible whilst communicating through Chattrik, this includes advanced security measures.

When agents will need to co-ordinate the best and most effective approach to solving your client’s questions they can co-ordinate their responses.

Using automatic responses, pre-written chat messages or triggers, agents will be able to save time by automating client communications when possible.

The full set of Chattrik software features equip businesses with a completely centralized and all-in-one support tool for their customer communications.