How to Cancel and Reactivate a Package on Chattrik

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Chattrik makes managing your subscription simple with the option to cancel or reactivate your package whenever needed. If you choose to cancel, your plan remains active until the end of your billing cycle, with timely reminders before final cancellation. At any point, you can reactivate directly from your dashboard or through confirmation emails by making a quick payment. This flexible process ensures you stay in control of your subscription at all times.

Step 1: Access Account Information

Log in to your Chattrik dashboard.
Navigate to Subscription under your account settings.

The Chattrik account billing sidebar menu highlighting the Subscription option.

Step 2: Cancel Subscription

Click the Cancel Subscription button to begin the cancellation process

Active subscription dashboard with an active starter plan status and a cancel button.

Step 3: Confirmation Pop-Up

A confirmation pop-up will appear asking if you want to cancel or downgrade. Click Cancel to proceed with cancellation.

A pop-up modal confirmation window asking to cancel or downgrade subscription.

Step 4: Package Cancelled

A pop-up will confirm that your package has been cancelled. Your subscription will remain active until the end of your billing month.

A confirmation screen stating your package has been cancelled.

Step 5: Email Notification

You will receive an email confirming that your subscription has been cancelled. Your subscription will remain active until the end of your billing month.

An email notification template confirming a cancelled Chattrik subscription

Step 6: Subscription Status

In the My Subscription section, you will see a note showing your package is scheduled to be cancelled on your billing end date.
If you wish to reactivate, a Click Here to Reactivate link will be available.

Active subscription dashboard showing a scheduled cancellation with a reactivation link.

Step 7: Reactivation Confirmation

When you click to reactivate, a Congratulations pop-up will appear confirming that your subscription will no longer be cancelled.

A success card message congratulating the user on keeping their account active.

Step 8: Final Reminder Email

If you do not reactivate, you will receive a final reminder email 24 hours before your subscription is scheduled to be cancelled.

A final email reminder template warning that a subscription will be cancelled in 24 hours.

Step 9: Subscription Cancelled

Once the cancellation date passes, you will receive an email confirming that your subscription has ended.
This email will also include a Reactivate button if you wish to restart your package.

A subscription cancelled email template featuring a purple click here to reactivate button.

Step 10: Reactivation Instructions

Clicking Reactivate will open a pop-up showing your subscription is cancelled. To continue using Chattrik, you must complete payment for the selected package.
For any query, there is a support phone number to speak to our support team