How to Manage the Offline Form in Chattrik

Try Chattrik for FREE

Chattrik’s Offline Form ensures visitors can still leave messages when no agents are available. You can customize offline greetings to maintain engagement and clarity, and enable messaging channels such as WhatsApp, Messenger, or Twitter. This ensures that visitor inquiries are collected even outside working hours. Offline form settings help streamline lead management, maintain communication, and ensure your support team can respond promptly once agents are online.

Step 1: Log in to Your Dashboard

Log in to your Chattrik dashboard.
Navigate to Settings and select Widget from the menu.

The Chattrik side navigation menu highlighting the Widget option under Settings.

Step 2: Open the Offline Form Section

Go to Forms → Offline Form.
This section manages how the widget behaves when no agents are online

The full Offline Form configuration panel displaying greetings and active alternative messaging channels.

Step 3: Customize Offline Greeting

Write a clear and friendly offline greeting for visitors.
Explain that agents are unavailable and provide guidance for leaving messages.

The Offline form text block with an ON toggle switch and a custom offline greeting textbox.

Step 4: Enable Messaging Channels

Turn on or off communication channels like Messenger, WhatsApp, and Twitter.
This ensures visitors can leave inquiries through their preferred platform.