Real-Time Typing View lets your agents see a customer’s message as it’s being typed, before the customer actually sends it. Instead of waiting for long pauses, your team can start understanding the query, pull up relevant information, and prepare a helpful response in advance. The result is a conversation that feels fluid and instant—almost like talking in person.
When a customer starts typing in the chat box on your website, Chattrik instantly streams that input to the assigned agent’s dashboard. As the sentence is being formed, the agent can already see:
By the time the customer taps Send, the agent is ready with a clear, precise reply—often in just a couple of seconds.
Real-Time Typing View isn’t just a “nice to have”—it’s a real performance booster for your team.
Eliminate long pauses. Agents get conversation context before replies are sent.
Prepare answers faster. Live typing previews help agents craft accurate replies instantly.
Increase satisfaction. Fast, relevant responses lead to happier, loyal customers.
Monitor overall chat satisfaction across your entire support environment.
