With Departments, you can group agents into specialized teams like Sales, Support, or Billing, ensuring every customer reaches the right expert quickly. This reduces wait times, improves resolution speed, and boosts overall customer satisfaction. Manage team hours, set priorities, and track performance—all in one place for a smarter, more efficient support system.
Departments simplify live chat management for teams of any size. Here’s how it works:
Empower teams to work smarter, not harder.
Departments let you structure your support team efficiently, ensuring specialized agents handle queries relevant to their skills. By organizing agents into dedicated teams, you can provide faster, more accurate support while keeping your operations smooth and transparent. With Departments, you can:
Departments organize your support team for maximum efficiency, ensuring customers get the right help faster, workloads stay balanced, and teams collaborate seamlessly.
Automatically route queries to the team best suited to handle them.
Specialized teams reduce response times and improve resolution rates.
Departments help teams work together smoothly, sharing workload and insights.
Departments ensure queries reach the right experts, boost resolution speed, balance workloads, and help teams collaborate and scale efficiently.
Customers reach the right team every time.
Departments ensure queries are handled by experts.
Reduce wait times with focused teams.
Distribute chats evenly among department members.
Easily expand departments as your business grows.
Teams work together within their department seamlessly.
Monitor each team’s efficiency easily.
Create departments based on function or language.
