Connect Customers to the Right Agent

Chattrik’s smart agent routing delivers every chat to the right agent, reducing wait times and ensuring faster, personalized support

Smart Agent Routing Simplified

Chattrik automatically directs customer chats to the most suitable agent based on their expertise, current availability, and customer priority. By intelligently managing conversations, your team can handle queries more efficiently, reduce customer frustration, and provide a seamless support experience. Whether it’s a technical issue, billing question, or VIP inquiry, the right agent is always connected at the right time.

How It Works

Chattrik’s agent routing takes the guesswork out of assigning chats. Every incoming message is analyzed and directed to the most appropriate agent instantly.

  • Skill-Based Routing: Customers are matched with agents who have the right expertise.
  • Availability-Based Routing: Chats go only to agents who are free and ready torespond.
  • Priority Routing: High-value or urgent customers are prioritized for immediateattention.

With Chattrik, your team works smarter, not harder—every chat reaches the perfect agent, improving response times and customer satisfaction across the board.

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Start connecting your customers to the right agents instantly.

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Why Agent Routing Matters

Chattrik’s agent routing connects every chat to the right expert, ensuring faster responses, balanced workloads, and happier customers.

Faster Responses

Customers get answers quicker, reducing wait and frustration.

Higher Satisfaction

Accurate routing leads to better service and happier clients.

Balanced Workloads

Prevent agent overload with even chat distribution

Right Expert Every Time

Connects customers to the best agent for the issue.

VIP Priority

High-value customers receive immediate attention.

Fewer Transfers

No more bouncing customers between agents.

Better Team Efficiency

Agents focus on solving issues, not routing chats

Smart Real-Time Routing

Assignments adapt instantly to changing workloads.

What Our Clients Say

Our clients love how much time and effort Shortcuts save, making every conversation faster, smoother, and more effective.

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Emily Carter

Customer Support Manager

Chattrik’s agent routing cut our response time in half. Customers get the right help, and our team stays organized.

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James Wilson

Head of Operations

The intelligent routing ensures no chat gets lost or misdirected. Efficiency has never been this smooth.

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Benjamin Hayes

Customer Experience Specialist

VIP customers are now prioritized effortlessly, improving satisfaction and loyalty.

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Olivia Bennett

Support Team Lead

We can now assign chats based on skill, and our resolution rate has improved drastically.

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Charlotte Reed

Operations Manager

Chattrik’s routing feature keeps our team balanced and customers happy—truly a game-changer.

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William Thompson

Technical Support Lead

No more bouncing between agents. Every conversation reaches the right expert instantly.

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