Smart Agent Routing

Smart Agent Routing Simplified

Chattrik automatically directs customer chats to the most suitable agent based on their expertise, current availability, and customer priority. By intelligently managing conversations, your team can handle queries more efficiently, reduce customer frustration, and provide a seamless support experience. Whether it’s a technical issue, billing question, or VIP inquiry, the right agent is always connected at the right time.

How It Works

Chattrik’s agent routing takes the guesswork out of assigning chats. Every incoming message is analyzed and directed to the most appropriate agent instantly.

Skill-Based Routing: Customers are matched with agents who have the right expertise.
Availability-Based Routing: Chats go only to agents who are free and ready torespond.
Priority Routing: High-value or urgent customers are prioritized for immediateattention.

With Chattrik, your team works smarter, not harder—every chat reaches the perfect agent, improving response times and customer satisfaction across the board.

Why Chattrik’s Agent Routing Stands Out

Chattrik’s routing engine evaluates every incoming chat in real time, matching it to agents based on skill, workload, and customer priority. This ensures a balanced distribution of conversations while improving response times and resolution rates. By intelligently routing messages, Chattrik empowers support teams to focus on solving problems rather than managing who handles what.

Real-Time Analysis: Chat routing adapts dynamically as agent availability changes.
Custom Rules: Set rules for skill, department, or customer priority.
Seamless Integration: Works with your existing support workflows and tools.
Insightful Reporting: Track routing efficiency and team performance metrics.