Ticketing software
Deliver seamless customer care across all channels.
- Zero setup fee
- 24/7 customer service availability
- No credit card needed
- Cancel anytime
Deliver an exceptional user experience for each chat agent and enhance customer conversations. Our advanced features enable customer support agents to manage numerous conversations daily. Explore the benefits your help desk agents receive on a unified platform.
Chattrik offers more than just conventional live chat services. Explore our comprehensive customer service platform designed to manage all crucial communication channels. Explore the essential features and witness their functionality in action.
No need to monitor individual communication channels separately. The shared universal inbox consolidates all messages into one location, transforming them into tickets. Manage your email inbox and respond to incoming emails, phone calls, social media messages, live chat messages, and knowledge base tickets all in one central hub.
Every incoming ticket, regardless of the channel, is efficiently organized by the Chattrik support ticket system whenever a customer reaches out for assistance. This system ensures that extensive searches are not a daily requirement. Consolidate every customer inquiry into a single help desk ticket thread, be it from email, live chat, or social media.
Generate tickets exclusively visible to your customer support agents. Utilize them as notes to record essential information, reminders for recall, or to establish specific tasks within a ticket thread. Share vital details directly within the tickets with your colleagues. For utmost transparency, each private note is accessible to the entire team.
Leverage canned messages to swiftly address frequently asked questions in customer support tickets, reducing agent response times. Empower your help desk team to resolve common issues more efficiently, allowing them to concentrate on more complex customer inquiries. Stay focused on matters that demand your attention.
Establish knowledge bases for customers who prefer self-service alternatives over reaching out to customer service. Chattrik provides a flexible Customer Portal with an embedded knowledge base that can be customized to match your branding. Incorporate FAQs and forums for discussions. Allow your customers to assist themselves when agents are unavailable.
Discover the ways in which ticketing software can assist you in managing customer requests, enhancing customer retention, and improving overall customer satisfaction.
Delight your customers with a ticketing system that facilitates quicker and more informed responses. Extend convenience to your customers by responding across multiple channels while maintaining meticulous organization.
The majority consider elements such as speed, knowledgeable assistance, convenience, and friendliness as crucial aspects of a positive customer service experience.
Including a simple chat window on your website will boost conversions. You can assist customers in making selections about what to buy and suggest better items. Convert more visitors to your website into paying clients.
Using live chat as a platform for communication is cheaper than calls, and faster than emails.
Boost customer loyalty by leveraging the most sophisticated chat widget to help your customers. Chattrik has all the right features to reduce cart abandonment. It stays available for website visitors any time they have to ask a question.
Using live chat as a platform for communication is cheaper than calls, and faster than emails.
Get the most out of your social media accounts and business websites. With Chattrik, you can convert your followers.
