1.1 At Chattrik, we highly value your privacy and acknowledge the significance of safeguarding the personal data we gather and process. This Privacy Policy is crafted to provide you with insights into the personal data we collect, its utilization, and sharing practices.
1.2 When we mention Chattrik, we are referring to Chattrik R&D Unlimited Company, an Irish registered company with offices located at 3rd Floor, Stephens Court, 18-21 Saint Stephen's Green, Dublin 2; Chattrik, Inc., a Delaware corporation situated at 55 2nd Street, 4th Fl., San Francisco, CA 94105, USA; Chattrik Software UK Limited, a UK-based private limited company with offices at Level 9, the Warehouse 207-211 Old St, London, EC1V 9NR UK; Chattrik Software Australia Pty Ltd, an Australian registered company with offices at 285A Crown St. Surry Hills NSW 2010, Australia, 1st Floor, Sydney, and Chattrik's affiliated companies ("Chattrik," "we," "us," "our").
1.3 This Privacy Policy is applicable to you if you:interact with any of Chattrik’s websites (including www.chattrik.com) or our social media pages (collectively, the "Sites") ("website users"); visit any of Chattrik’s premises ("office visitors"); attend a Chattrik event or an event sponsored by Chattrik ("event attendees"); utilize Chattrik's communication and messaging products, customer workspaces, mobile applications, and other applications and services provided by Chattrik (collectively, the "Chattrik Services") ("customers"); are a marketing prospect, which includes anyone whose data Chattrik processes for assessing customer eligibility ("marketing prospect"); or receive marketing communications from Chattrik.
This Privacy Policy is applicable to you regardless of your location. There are specific sections of the Privacy Policy that are additional and relevant to residents of the EU, UK, Switzerland, or California. These additional sections do not apply universally.
1.4 GDPR purposes, either Chattrik R&D Unlimited Company or Chattrik, Inc., Chattrik Software UK Limited, Chattrik Software Australia Pty Ltd, or any other Chattrik group company at the time, acts as the controller of your personal data.
The personal data we gather from you generally falls into categories outlined in the table below. Some information is voluntarily provided by you when interacting with Chattrik Services and Sites or during events or premises visits. Other types of information, such as device data and service data, may be automatically collected from your device. Additionally, we may receive personal data about you from third-party sources, as elaborated in the table.
Certain device data, service data, and information from third-party sources are gathered through the utilization of first or third-party cookies and similar technologies. The Chattrik Messenger service does not accumulate, retain, or share data concerning a particular user's activities across multiple websites or applications not owned by Chattrik. While Chattrik assigns each user a unique user ID within the scope of an individual website, it refrains from collecting or retaining IP or any information that would enable the identification of the same user on more than one website. For additional details, please refer to Chattrik's Cookie Policy.
Do Not Track. Some Internet browsers might be set up to transmit "Do Not Track" signals to the online services you visit. Presently, we do not respond to "Do Not Track" or similar signals. For more information about "Do Not Track," please visit
http://www.allaboutdnt.com3.1 We collect and process your personal data for the following purposes, and if you are from the European Economic Area (EEA), the UK, or Switzerland, based on the following legal bases:
Providing and facilitating the delivery of the Chattrik Services and Sites: We process your personal data to fulfill our contractual obligations for your use of our Services and Sites and to perform under applicable terms of service. In cases where a contract is not in place, we process your personal data based on our legitimate interests in administering the Chattrik Services, such as creating, administering, and managing your account.
Communicating with you about the Chattrik Services and providing customer support: Administrative, service, and technical messages are sent in reliance on our legitimate interests in administering the Chattrik Services. This includes messages related to the availability or security of the Chattrik Services. Additionally, we process your personal data to address your inquiries and provide customer care and support.
Improving the Chattrik Services and Sites: We process your personal data to enhance and optimize the Chattrik Services and Sites, gaining insights into how you utilize them. This involves monitoring usage patterns, analyzing trends, and developing new products, services, features, and functionality, all based on our legitimate interests.
Sending marketing communications: Your personal data is processed to send marketing communications via email, post, or SMS about our products, services, and upcoming events that may interest you. This is done based on our legitimate interests or, when consent is sought, with your consent. Refer to the "Your Privacy Rights and Choices" section below to understand how to manage your marketing preferences.
Registering office visitors: Your personal data is processed for security and to host your visit, serving our legitimate interests in safeguarding our premises, confidential information, and ensuring the safety of our staff and office visitors.
Managing event registrations and attendance: Personal data is processed to plan and host events for which you register or attend, including sending related communications.
Maintaining the security of the Chattrik Services and Sites: We process your personal data to control unauthorized use, prevent abuse, and detect, investigate, or deter activities that may breach chattrik policies or applicable laws. This is done based on our legitimate interests in maintaining and promoting the safety and security of the Chattrik Sites and Services.
Displaying personalized advertisements: Processing of your personal data is done to advertise and provide personalized information. This includes serving and managing advertisements on our Sites and third-party sites. This is based on our legitimate interests to support marketing activities, advertise our products and services, or, where necessary, with your consent.
Carrying out other legitimate business purposes: Invoicing, audits, fraud monitoring and prevention are conducted as part of our legitimate business interests.
Complying with legal obligations: Your personal data is processed when cooperating or complying with public and government authorities, courts, or regulators in accordance with our legal obligations and to protect against imminent harm to our rights, property, safety, or that of our users or the public, as required or permitted by law.
3.2 In certain circumstances, we may collect your personal data on a different legal basis. If we do, or if we use your personal data for purposes that are not compatible with, or materially different than, the purposes described in this notice or the point of collection, we will explain how and why we use your personal data in a supplementary notice at or before the point of collection. The legal bases mentioned in this section apply only to residents of the EEA, the UK, or Switzerland.
3.3 If you have any questions regarding our legal bases for processing your personal data, please reach out to us through our Privacy Request Form.
4.1 4.1 Some or all of the personal data we collect may be disclosed to the following third parties:
Any other group companies added to this list over time.
Consultants and vendors engaged by us to support the provision of Chattrik Services and Sites and the operation of our business
Any other Service Providers added to the Subprocessor list over time.
Third-party advertising companies may utilize cookies and similar technologies to gather information about your activity on Chattrik Services and other online services over time. This is done to serve online targeted advertisements, including companies listed in the third-party cookies section of our Cookie Policy.
Professional advisors such as lawyers, auditors, and insurers, as part of the professional services they render to us.
In the context of corporate divestitures, mergers, consolidations, acquisitions, reorganizations, sales, or other dispositions of business, assets, or equity interests involving Chattrik Group Companies (including as part of bankruptcy or similar proceedings), personal data may be shared with parties to transactions or potential transactions, and their professional advisors.
Additionally, we may share aggregated or anonymized information with third parties for various purposes. This type of information, which does not individually identify you, may include usage patterns, viewing data, and technical details, such as computer configurations and performance metrics. If required by applicable law to treat such information as personal data, we will only disclose it as outlined above. Otherwise, such information may be disclosed for any reason.
It's important to note that this Privacy Policy pertains solely to information processed by Chattrik. If you follow links on the Sites to third-party websites, you should refer to those specific websites for information on how your personal data is processed by them.
We retain your personal data only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. Content you post on the Sites may persist even if you stop using the Sites or if access is terminated.
The Chattrik Services, Sites, and messenger domains are hosted in the United States. If you are located outside the U.S., your personal data may be transferred and processed outside your country of residence, including to other Chattrik Group Companies and service providers in locations such as Ireland, the UK, Australia, and other countries. These countries may not have privacy and data protection laws equivalent to your jurisdiction. Regardless, we commit to safeguarding your personal data in accordance with this Privacy Policy wherever it is processed.
For residents of the EEA, the UK, or Switzerland, we ensure the protection of your personal data when transferred outside these regions by processing it in territories deemed by the European Commission as providing an adequate level of protection, or by implementing appropriate safeguards such as Standard Contractual Clauses.
Chattrik, Inc. complies with the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework, and Swiss-U.S. Data Privacy Framework as established by the U.S. Department of Commerce. To learn more and view our certification, visit Data Privacy Framework.
For residents in these regions, any unresolved complaints regarding personal data handling can be addressed through our Privacy Request Form. Chattrik, Inc. commits to cooperating with EU data protection authorities, the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints.
Chattrik, Inc. is subject to the jurisdiction of the Federal Trade Commission concerning compliance with the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework, and Swiss-U.S. Data Privacy Framework.
We prioritize the protection of personal data and have implemented appropriate measures designed to secure it. Details about our technical and organizational safeguards can be found on our Security page.
8.1 Depending on your location and subject to applicable laws, you may have certain data protection rights. If you are a resident of the EEA or the UK, you have the following data protection rights:
8.2 You can exercise these rights by submitting a request through our Privacy Request Form.
8.3If you are a California resident, information about how we use your personal data and your privacy rights is provided in Section 12 of this notice.
8.4 You can control the following uses of your information:
Our Services and Sites are not intended for users under the age of 16. We do not knowingly collect personal data from anyone under 16. If you are under 16, please do not attempt to register for our Services or provide any personal information. If we become aware of such data collected without parental consent, we will promptly delete it. Parents or legal guardians can contact us if they believe a child under 16 has provided personal data.
10.1 We may amend this Privacy Policy from time to time. Significant changes will be communicated appropriately. The effective date will be updated for material updates.
10.2 If you have questions or concerns, use the "Contact Us" link or contact details in the footer.
11.1 This section applies to California residents and covers rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act of 2020 (CPRA).
11.2Your California Privacy Rights:
11.3 How to Exercise Your Rights:
11.4Personal Information Practices:
Refer to the table describing Personal Information practices, stating we do not sell personal information and do not use sensitive personal information for limited CCPA purposes.