Generate numerous agent accounts to cover all your needs.
Tailored Profiles
Personalize details like names, job titles, photos, and more.
Agent Performance Insights
Evaluate the performance of each agent with comprehensive reports.
Organize your agents into specialized groups to streamline various customer service tasks
such as sales and support.
Utilize URL rules to automatically direct chats to specific groups based on the starting page.
Establish secondary priority for backup agents, ensuring they receive chats only when primary priority agents are unavailable.
Analyze and compare metrics between groups to identify the strengths and weaknesses of your teams with our advanced filtering in reports.
Assign roles and privileges to individuals on your team, defining who takes charge in various capacities.
The Owner is the sole authority, responsible for the account and granted access to all features.
Administrators hold comprehensive access, including features like reports, to ensure team efficiency.
Agents concentrate on managing chats, with restricted access to settings and reports.
Take command of when your agents engage in chats using the work scheduler.
Effortless Status Updates
Activate the work scheduler to automatically change your agents' status when they begin and end their shifts.
Streamlined Shift Planning
Use the work scheduler to set up shifts for weekdays, weekends, or customize for each day individually. It also facilitates the configuration of night shifts for seamless planning.
Take charge of when your agents handle chats by utilizing the intuitive features of the work scheduler.
Comprehensive Chat Tools
Access a suite of tools to deliver exceptional customer support.
Agent Availability Automation
Harness the power of our APIs to streamline your workflow and create personalized integrations.
Chattrik APIs
Empower your customer support with a range of tools for optimal performance.
Diverse Messaging Channels
Utilize various channels to ensure top-notch customer support.
Tailored Customization
Enable customers to respond at their convenience through asynchronous communication.
Engagement Excellence
Equip yourself with an array of tools to provide outstanding customer support.
Robust Reports & Analytics
Access essential tools for in-depth reporting and analytics to enhance customer support.
Sales & Ecommerce Solutions
Leverage tools tailored for sales and ecommerce to elevate your customer support.
Top-notch Security Measures
Utilize advanced tools to ensure a secure and trustworthy customer support environment.
Supercharge your website and social media profiles. Turn online visits into sales and customers into fans!
