Talk to us for a comprehensive solution that meets all your enterprise needs.
alk to us for a comprehensive solution that meets all your enterprise needs.
Talk to salesIncludes the advanced security you need
Talk to us for a comprehensive solution that meets all your enterprise needs
Trusted by 169,000+ companies in 160+ countries
$50per agent/month
Enterprise-grade AI instantly understands common customer issues for your industry, routes tickets, and gives agents extra insights.
In any plan, Advanced AI is available at the Professional and higher levels.
$50per agent/month
Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the
trusted experience we deliver to every customer.
Select features are not yet available. All features will be available in 2024. Contact sales for more information.
| Suite Team | Suite Growth | Suite Professional | Suite Enterprise | |
|---|---|---|---|---|
| Annual Subscription Term (per agent per month) | $55 | $89 | $115 | $169 |
| Monthly Subscription Term (per agent per month) | $55 | $89 | $115 | $219 |
| Email with unlimited addresses | ||||
| Contact form | ||||
| Ticket file attachment size | 50MB | 50MB | 50MB | 50MB |
| Incoming email authentication: SPF, DKIM, DMARC | ||||
| Automatic email archiving |
| Web widget | ||||
| Mobile SDKs: iOS SDK, Android SDK, and Unity SDK | ||||
| Widget customization | 50MB | 50MB | 50MB | 50MB |
| Pre-chat form | ||||
| Unlimited concurrent chats | ||||
| Shortcuts | ||||
| Automatic translation | ||||
| Send and receive files | ||||
| Conversation rating | ||||
| Transfers between agents & departments | ||||
| Departments | 2 Departments | 2 Departments | Unlimited | Unlimited |
| Rich message types | ||||
| Conversation history | ||||
| Re-engagement | ||||
| Whisper mode | ||||
| Warm transfer | ||||
| Skills-based routing | ||||
| Widget unbranding |
| Social and business channels |
| Voicemail | ||||
| Text messages | Add-on | Add-on | Add-on | Add-on |
| Text messages | ||||
| Embedded voice | ||||
| Display a number using web widget | ||||
| Partner Edition (Computer Telephony Integration) * | ||||
| Answer in browser & forward to phone | ||||
| Caller ID | External number for outbound caller ID | External number for outbound caller ID | ||
| Call routing | Group routing | Group routing | Group, overflow, and after-hours routing | Group, overflow, and after-hours routing |
| Failover | ||||
| Customized greetings | ||||
| Queue size and wait time | ||||
| Automatic ticket creation | ||||
| Call recording | ||||
| Mute, hold & warm transfer | ||||
| Business hours | ||||
| Conference calling | ||||
| Call blocking | ||||
| Interactive voice response (IVR, phone trees) | ||||
| Priority numbers | ||||
| Request a callback | ||||
| Call wrap-up time limits | ||||
| Call recording controls | ||||
| Call monitoring & barging | ||||
| Call quality notifications | ||||
| Call offering time limit | ||||
| Call usage 99.95% uptime SLA | ||||
| Local and toll-free numbers | Add-on | Add-on | Add-on | Add-on |
| Inbound and outbound minutes | Add-on | Add-on | Add-on | Add-on |
| Contextual self-service | ||||
| Contextual self-service | 1 default language | 40+ languages | 40+ languages | 40+ languages |
| Article view permissions | Basic Registered users Public |
Advanced Internal only (custom) Registered users (custom) Public (custom) |
Advanced Internal only (custom) Registered users (custom) Public (custom) |
Advanced Internal only (custom) Registered users (custom) Public (custom) |
| Structured content | Up to 2 levels deep | Up to 2 levels deep | Up to 2 levels deep | Up to 2 levels deep |
| Theme customization | Basic Standard themes |
Intermediate Standard + Custom + Marketplace Themes |
Intermediate Standard + Custom + Marketplace Themes |
Advanced Standard + Custom + Marketplace Themes |
| Multiple help centers | 1 | Up to 5 | Up to 5 | Up to 300 |
| Search | Help center | Help center | Help center + community forums | Federated search for multiple help centers + community forums |
| Customer portal |
| Rich text WYSIWYG editor | ||||
| SEO ready | ||||
| Bulk actions | Basic | Intermediate | Intermediate | Advanced |
| Flag & create knowledge | ||||
| Content & revision history | ||||
| Article lists & labels | ||||
| Approval and publishing workflows | ||||
| Scheduled publishing and verification | ||||
| Content blocks |
| Standard bots | ||||
| Bot builder | ||||
| Advanced AI: Advanced bots | Add-on | Add-on | ||
| Advanced AI: Intent suggestions | Add-on | Add-on |
| User profiles and aliases | ||||
| Integrated search | ||||
| Similar posts | ||||
| Escalate posts to tickets | ||||
| Community moderators and moderator groups | ||||
| Content moderation queue | ||||
| AI-powered spam protection | ||||
| User badges |
| Unified agent workspace | ||||
| Translated interface | ||||
| Essentials card | ||||
| Interaction history | ||||
| Group contacts by organization | Single | Multiple | Multiple | Multiple |
| Custom user and organization fields | ||||
| Custom & group views | ||||
| Custom Layouts | ||||
| Dynamic content | ||||
| Customer satisfaction ratings (CSAT) & follow-up survey | ||||
| Custom agent statuses | Up to 5 | Up to 100 | ||
| Support mobile app | ||||
| Dynamic, Contextual workspaces |
| Light agents | Up to 50 | Up to 100 | Up to 1000 | |
| Side conversations |
| Prebuilt apps & integrations |
| Triggers | ||||
| Ticket sharing between multiple Zendesk accounts | Automated | |||
| Conversation routing | Based on agent status and capacity | Based on agent status and capacity | Based on agent status, capacity, skill, and ticket priority | Based on agent status, capacity, skill, and ticket priority |
| Multiple ticket forms | ||||
| Conditional ticket fields | ||||
| Service level agreements (SLA) | ||||
| Skills-based routing | ||||
| Guided mode |
| Pre-defined responses (macros) | ||||
| Custom business rules (triggers & automations) | ||||
| Article recommendations | ||||
| Business rules analysis | ||||
| AI-powered Content Cues | ||||
| Advanced AI: Intelligent triage | Add-on | Add-on | ||
| Advanced AI: Intelligent insights and suggestions | Add-on | Add-on | ||
| Advanced AI: Macro suggestions for admins | Add-on | Add-on |
| Unified staff management | ||||
| Business hours | Single | Single | Multiple | |
| Custom agent roles | ||||
| Audit logs | ||||
| Standard sandbox | ||||
| Premium Sandbox | Partial | |||
| Additional Premium Sandboxes | Add-on |
| Prebuilt analytics dashboards | ||||
| Data exports | ||||
| Chattrik Benchmark | ||||
| Voice usage reporting | ||||
| Google Analytics for help center | ||||
| Custom data exploration | ||||
| Scheduled dashboard delivery | Zendesk users only | Zendesk users and end-users | ||
| Dashboard sharing | Zendesk users only | Zendesk users and end-users | ||
| Live agent activity dashboard | Default view | Customizable views plus live agent status drill-in | ||
| Pre-built live dashboard | ||||
| Customizable live dashboards | ||||
| Visual data alerts | ||||
| Refresh rate | 24 hours | 24 hours | 1 hours | 1 hour *Real-time for live dashboards |
| Data storage | 50 MB/agent | 100 MB/agent | 100 MB/agent | 200 MB/agent |
| File storage | 2 GB/agent | 5 GB/agent | 5 GB/agent | 10 GB/agent |
| Custom objects | Up to 3 objects (5 lookup fields/object) |
Up to 5 objects (5 lookup fields/object) |
Up to 30 objects (10 lookup fields/object) |
Up to 50 objects (10 lookup fields/object) |
| Chattrik events | In beta | In beta | In beta | In beta |
| External events | Up to 150K/month | Up to 150K/month | Up to 350K/month | Up to 750K/month |
| Event retention period | 90 days | 90 days | 1 year | 1 year |
| External profiles | ||||
| Devices data log | ||||
| AWS Events Connector | ||||
| Additional data storage |
| Private custom apps & integrations |
| API access | ||||
| Sunshine Conversations 3rd party chatbots | Add-on | Add-on | Add-on | Add-on |
| Additional API volume | Add-on | Add-on | Add-on |
| User authentication options: Native, SSO, and 2FA | ||||
| Secure access options: IP restrictions, password complexity, session length | ||||
| Agent device management | ||||
| Data encryption at rest and in motion | ||||
| Host mapping | ||||
| Disaster recovery | ||||
| Credit card redaction | ||||
| Data center location | ||||
| HIPAA enabled | HIPAA Enabled | HIPAA Enabled | ||
| Access log | Add-on | |||
| Advanced encryption | Add-on | |||
| Advanced data retention policies | Add-on | |||
| Advanced redaction | Add-on | |||
| Data masking | Add-on |
| Sunshine Conversations 3rd party chatbots | ||||
| Access to conversation tools and APIs | ||||
| Basic Platform Support | ||||
| Monthly Active Users per month | 1,000 included ($50/pack of additional 2,500 MAUs) | 1,000 included ($50/pack of additional 2,500 MAUs) | ||
| Notifications per month | 1,000 included ($50/pack of additional 2,500 MAUs) | 1,000 included ($50/pack of additional 2,500 MAUs) | ||
| Channels | ||||
| Orchestration APIs (Switchboard) | ||||
| Unbranded SDK | Add-on | |||
| SDK Source Code Access | Add-on |
| Digital support | ||||
| Access to Zendesk Help Center and Community | ||||
| Digital onboarding and adoption resources | ||||
| Getting started on-demand training | ||||
| Guided learning paths | ||||
| Premier plans - 24/7 Proactive support & engagement* | Add-on | Add-on | Add-on | Add-on |
| Professional Services | Add-on | Add-on | Add-on | Add-on |
| Custom training and certifications | Add-on | Add-on | Add-on | Add-on |
| Hands-on help with Zendesk Assist* | Add-on | Add-on | Add-on | Add-on |
*24/7 support in English only. 8x5 customer's local business hours for designated languages.
A: Our pricing is influenced by various factors, including the complexity of the chatbot functionalities, integration requirements, and the level of customization needed for your specific business needs. We offer tailored solutions to ensure you only pay for the features and services that benefit your organization.
A: Yes, we offer a free trial period for our chatbot services. This allows you to experience the capabilities of our chatbot and evaluate its effectiveness in meeting your requirements. After the trial period, you can choose from our flexible pricing plans based on your usage and preferences.
A: Our pricing includes basic integration with popular platforms. However, if your business requires custom integrations with specific applications or databases, there may be additional costs. We provide transparent pricing details for any extra integrations needed to ensure clarity and avoid surprises.
A: Yes, you have the flexibility to upgrade or downgrade your subscription plan at any time to accommodate your evolving business needs. Whether you need to scale up for increased usage or scale down during quieter periods, our pricing plans are designed to be adaptable to your requirements.
A: User engagement is typically measured by the number of interactions and active users. Our pricing may be tiered based on usage metrics to provide fair and scalable pricing. We understand that businesses grow, and our pricing model is designed to accommodate varying levels of user engagement while ensuring cost-effectiveness.
Multichannel messaging built for businesses, big and small
