Designed with your agents in mind
Streamline and optimize chat conversation for greater efficiency
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- Encrypted Chats
- Real-Time Visitor Monitoring
Everything where it needs to be
Chattrik's agent workspace is explicitly made with all the demands of the agents in mind. Through Agent Workspace, agents seamlessly communicate with customers, add comments, or transfer chats to another agent or queue. They can view the website's customer history and current activity with just a click.
Real-Time Customer Insights
With Agent Desk’s Customer Insights, you gain a comprehensive real-time view of your customers' interactions. This feature provides instant access to key details such as the customer's location, chat history, and pre-chat form responses, enabling you to personalize your approach and deliver a tailored customer experience. By understanding your customers better, you can engage more effectively and meet their needs with precision.
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Instant Connection
Agent Desk’s Quick Chat feature ensures you’re always ready to connect with customers the moment they reach out. This tool facilitates instant and seamless communication, allowing you to address inquiries, resolve issues, and build rapport in real-time. With Quick Chat, you can keep the conversation flowing smoothly, ensuring customers receive prompt and efficient service every time.
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Typing Preview
Stay one step ahead with Agent Desk’s Typing Preview. This innovative feature allows you to see what customers are typing before they send their message, giving you valuable time to prepare your response. Typing Preview helps you anticipate customer needs, enabling faster and more thoughtful replies, which can significantly enhance the customer experience and satisfaction.
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Seamless Transfers
Agent Desk’s Seamless Transfer feature ensures that when a chat needs to be handed off to another agent, it happens effortlessly. This tool allows for smooth transitions without interrupting the customer’s experience. Whether it’s transferring to a specialized team member or shifting across departments, Seamless Transfer maintains the flow of conversation, ensuring the customer feels continuously supported.
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Performance View
Track your success with Agent Desk’s Performance View. This feature provides a clear and comprehensive dashboard of your performance metrics, helping you stay on top of your goals. Whether you’re monitoring response times, customer satisfaction scores, or overall productivity, Performance View gives you the insights you need to optimize your performance and achieve better outcomes in your customer service efforts.
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