Chat
Engage with your visitors in real time using fast, reliable, and intuitive live chat
Triggers
Automate chat engagement with custom rules and conditions.
Visitor profile
View real-time visitor data to personalize conversations.
Chat rating
Let customers rate chats to measure satisfaction.
Real-Time Typing View
See what visitors are typing before they hit send.
Visitor Monitoring
Track visitor behavior and site activity live.
Proactive Chat Invitations
Auto-invite visitors based on their behavior.
File Sharing
Easily send and receive documents and media in chat.
Transcript
Access full chat history for future reference or analysis.
Chat Routing
Automatically direct chats to the right agent or team.
Chat Transfer
Seamlessly transfer active chats between agents.
Pre-Chat Form
Gather visitor info before the chat begins.
Offline Messages
Let users leave messages when agents are unavailable.
Chat Rating
Collect customer feedback after each conversation.
Canned Responses
Use saved replies to respond faster and consistently.
Read Receipts
Know when your messages are seen.
Sound Notifications
Get alerted instantly for new messages.
Agent & Team Management
Easily manage agents, departments, and workflows for better team collaboration
Agent Profile
Manage agent details and monitor performance
Agent role marking
Assign roles and permissions to streamline responsibilities
Routing rules
Direct chats to the right agents automatically
Real-Time Agent Tracking
Monitor agent availability and chat activity live.
Chat Supervision
Allow supervisors to view, coach, or join live chats.
Chat Limit
Set the max number of chats an agent can handle at once.
Departments
Group agents by departments for efficient chat routing.
Agent Shift Management
Schedule and manage agent work hours seamlessly.
Customer Experience & Chat UI
Customize your chat interface to match your brand and enhance user experience
Install chat widget
Add Chattrik to your website in just a few clicks.
Post chat view
Add Chattrik to your website in just a few clicks
Eye catcher
Draw attention to your chat with animated prompts
Widget Customization
Tailor the chat widget design to match your brand.
Chat Buttons
Add chat triggers with eye-catching buttons.
Pre-Chat Form
Collect user details before initiating a conversation.
Security
Protect your data with advanced security settings, restrictions, and compliance tools
Trusted domains
Restrict widget usage to approved domains only.
Ban customers
Block unwanted users from initiating chats.
Chat Encryption
Secure all chat data with end-to-end encryption.
Credit Card Masking
Hide sensitive card details during chats.
Access Restrictions
Limit platform access based on roles and location.
Data Security
Ensure safe handling and storage of user information.
Reports and Analytics
Track performance and gain actionable insights with real-time dashboards and detailed reports.
Dashboard
Get a live overview of performance and engagement.
Chat Reports
Analyze chat volumes, durations, and feedback scores.
Agent Reports
Track agent performance, response time, and workload.
Customer Reports
Understand visitor behavior, locations, and return rates.
Export Raw Data
Download detailed reports in CSV or Excel for analysis.
Support
Get 24/7 assistance through live chat, email, and a dedicated account manager.
Email Support
Reach out to our team anytime via email.
Live Chat Support
Get instant assistance from our support experts.
Dedicated Account Manager
Receive personalized help and onboarding guidance.
Settings & Controls
Easily manage your account, preferences, and operational settings from one place.
Profile
Manage your account details and personal settings.
Operating Hours
Set when your team is available for chats.
Idle Timeout
Automatically mark agents idle after inactivity.
Subscription and Billing
View and manage your billing plan and invoices.
