Empower Your Team with Smarter Chat Management

Chattrik makes it easy to manage agents, optimize workflows, and ensure every conversation is handled efficiently no matter your team's size.

Complete Control, Maximum Efficiency

From setting roles to managing shifts and chat limits, Chattrik gives you all the tools you need to build a responsive and well-coordinated support team.

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Personalized Identity

Assign each agent a unique profile with name, role, and display picture for easy recognition.

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Role-Based Access

Define permissions and access levels directly from the agent’s profile.

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Performance Snapshot

View key metrics like chat count, satisfaction score, and availability history at a glance.

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Custom Roles

Assign roles like Admin, Supervisor, or Agent with defined permissions.

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Permission Control

Limit access based on roles for better data security.

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Task Clarity

Help teams understand responsibilities with clearly defined roles.

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Smart Chat Distribution

Automatically route incoming chats to the most suitable agents.

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Department-Based Routing

Direct queries to relevant departments based on visitor input.

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Workload Balancing

Distribute chats evenly to avoid agent overload and delays.

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Live Chat View

Supervisors can observe ongoing chats in real time.

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Silent Coaching

Guide agents discreetly without interrupting the customer conversation.

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Intervention Control

Jump into conversations when necessary for escalated support.

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Capacity Control

Set maximum simultaneous chats per agent to maintain quality.

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Automatic Queueing

Excess chats are queued automatically for better flow.

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Prevent Burnout

Avoid overloading agents to ensure consistent performance.

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Team Segmentation

Group agents into departments like Sales, Support, or Billing.

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Targeted Routing

Route chats based on department for specialized assistance.

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Performance Insights

Monitor analytics department-wise for better decision-making.

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Shift Scheduling

Plan agent shifts in advance to ensure 24/7 coverage.

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Availability Planning

Set work hours per agent to maintain operational clarity.

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Rotation Management

Easily create recurring or rotating shifts to avoid overlaps.

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