Power up Conversations With Chattrik

Measure What Matters with Chat Satisfaction

Chattrik lets you monitor customer satisfaction through post-chat ratings. Understand how your team is performing, identify improvement areas, and keep your support quality high with real-time satisfaction insights.

Easy Chat Setup with Widget

Get started in minutes with Chattrik’s plug-and-play chat widget. Just copy a single line of code and place it on your website—no technical expertise required.

Customize it to match your brand and start chatting with visitors instantly.

Track Agent Performance in Real Time

Chattrik gives you live insights into how your agents are performing—monitor active chats, response times, resolution rates, and more. Stay informed, spot gaps instantly, and make data-driven decisions to boost team efficiency and customer satisfaction.

Set Chat Limits to Manage Workload

With Chattrik, you can define how many chats each agent can handle at once. This helps prevent overload, ensures better response quality, and keeps support performance consistent—even during peak hours.

Know Your Visitors Better with Visitor Profiles

Chattrik builds detailed visitor profiles by capturing location, browsing history, pre-chat data, and past interactions. Understand who you’re talking to, personalize support, and build stronger connections with every chat.

Automated Chat Triggers for Instant Engagement

Chattrik’s smart chat triggers let you automatically send messages based on visitor behavior—like time spent on a page or inactivity. Re-engage users, offer timely assistance, and keep conversations flowing without lifting a finger. Boost engagement, reduce drop-offs, and deliver proactive support with ease.

Chattrik Dashboard for Real-Time Insights

Chattrik’s dashboard gives you real-time visibility into your chat performance—from visitors and agent activity to response rates and location-based traffic. Monitor trends, track KPIs, and optimize support—all in one intuitive view.

Set Availability with Operating Hours

With Chattrik, you can customize daily schedules, hide chat outside business hours, and set clear expectations—ensuring smoother support and smarter resource management.

Control Access with IP Restrictions

Chattrik lets you control access to your chat dashboard by allowing only specific IP addresses or ranges. It’s a simple way to enhance privacy, protect data, and ensure access from trusted networks only.

Set Chat Limits to Manage Workload

With Chattrik, you can define how many chats each agent can handle at once. This helps prevent overload, ensures better response quality, and keeps support performance consistent—even during peak hours.

Smart Chat Routing for Faster Resolutions

Chattrik intelligently routes chats to the right team or agent based on visitor queries, department, or availability—ensuring faster responses, less confusion, and smoother support experiences.

Stay Connected with Offline Messages

When your team is offline, Chattrik automatically captures visitor messages so you can respond later.

Set a custom message, collect contact info, and keep the conversation going—without being online 24/7.

Organize Support with Departments

Chattrik allows you to create dedicated departments like Sales, Support, or Billing—so chats are routed to the right team instantly. It streamlines communication, improves resolution time, and ensures customers always reach the right experts.

Pre-Chat Forms that Make Conversations Smarter

Chattrik’s pre-chat forms collect key details like name, email, and query upfront—so your team can respond faster and more personally from the first message.

Encrypted Conversations, Secured Data

At Chattrik, every customer interaction is protected with end-to-end encryption, ensuring that sensitive data remains confidential and secure at all times.

Whether it's personal information, payment details, or private messages, our system safeguards it from unauthorized access.

Know Your Visitors Better with Visitor Profiles

Chattrik builds detailed visitor profiles by capturing location, browsing history, pre-chat data, and past interactions. Understand who you’re talking to, personalize support, and build stronger connections with every chat.

Quick Replies with Canned Responses

Save time and boost efficiency with Chattrik’s canned responses. Pre-write replies for common questions like greetings, shipping updates, or issue acknowledgments—then insert them instantly with a click or shortcut.

Keep your support fast, friendly, and always on-brand.